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eTalk #4 - Best practice - creating and managing patient records

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  • Overview

Creating and sharing patient health records and clinical notes can be a source of confusion for both health professionals and administrators. This presentation aims to clarify best practice for creating and maintaining patient records and demystify who has access to patient’s health records and the applicable laws. We will cover:

  • what information should be in a patients record
  • patient authorities
  • access versus ownership
  • privacy
  • subpoena to produce documents
  • altering notes/handling complaints
  • storage/security
  • My Health Record



Canda Glanville is the Principal lawyer who heads Maurice Blackburn's Frankston office (Victoria) and specialises in assisting people who have been injured as a result of a road accident. Canda is a Law Institute of Victoria Accredited Personal Injury Specialist. She was awarded Law Institute of Victoria Suburban Lawyer of the Year in 2017. Prior to joining Maurice Blackburn in 2003, Canda worked in the areas of criminal law and family law with Victoria Legal Aid.



CPD hours: 1