Ever wondered what you should be measuring in your business to ensure it is performing well? Too often, physio business owners are caught out spending too much time looking in the rear view mirror rather than looking ahead at future success. This lecture will cover the why and how of using financial Key Performance Indicators such as Budgets, Lead Vs Lag indicators, Dashboards and Benchmarking. Non-financial Key Performance Indicators such as Net Promoter Score and Patient Visit Averages will also be discussed.
Tom Laundy is a Director at William Buck and leads the Health Services Division which specialises in all aspects of business management, from tax advice to strategic business planning. He is recognised and sought out for his knowledge and experience in the health care sector, providing tax, business and superannuation advice and planning to medical professionals.
CPD Hours: 1 hour
This lecture took place on 24/08/2018
The content of this Lecture on Demand (LOD) was captured via a recording of a live lecture at the APA premises. Due to the nature of the event and the recording method, this LOD may not have captured some of the questions/comments from live audience. Your purchase of this module indicates your acceptance of this.