Workforce development: Training the X factor for optimal patient engagement

Optimal patient and health service outcomes cannot be achieved without physiotherapists having skills to deal effectively with both clinical conditions and the people who have them. Most professional development courses provide separate training in these areas without showing clinicians how to integrate them seamlessly in daily clinical practice. As a result, many clinically excellent physiotherapists find it challenging to engage their patients in ways that fully benefit the patient, the clinician and the practice. This talk will introduce a systematic way to integrate clinical skills and people skills and operationalise the biopsychosocial model in a consistent and measurable way into physiotherapy practices.

Presenter

Caroline is a Musculoskeletal Physiotherapist and Clinical Practice Change Specialist with over 30 years’ experience across all health settings. She specialises in helping people manage chronic pain. She is also the Master Trainer at HealthChange Associates and has integrated HealthChange® Methodology into her clinical practice to engage and retain clients. This is a unique clinical practice methodology that embeds person-centred behaviour change into consultations whether delivered face to face, in groups or over the telephone. Doing this has altered her clinical style and deepened her understanding of the complex range of skills required to engage clients/patients in their care and help them take action to achieve outcomes. Caroline has worked with numerous organisations in Australia and overseas to embed systems that promote professional skill development and mentoring of staff so that they can deliver best practice, person-centred health services.

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CPD Hours: 1 hour

This lecture took place on 29/03/2019

Please note: The content of this Lecture on Demand (LOD) was captured via a recording of a live lecture at the APA premises. Due to the nature of the event and the recording method, this LOD may not have captured some of the questions/comments from live audience. Your purchase of this module indicates your acceptance of this.